Account Deletion & Deactivation

Account Deletion & Deactivation

Users of our apps developed and published by MIZOZO on google play store can request to delete their accounts by following the following steps

Account Deactivation

Users may temporarily deactivate their accounts through the account settings section.

When an account is deactivated:

  • the profile may become hidden from other users,
  • public activity may no longer be visible,
  • chat participation may be disabled,
  • notifications may stop,
  • the account remains recoverable.

Deactivated accounts can typically be restored by logging in again and reactivating the profile.

Some historical content such as messages, comments, or moderation records may remain visible where necessary for platform integrity and conversation continuity.

Permanent Account Deletion

Users may permanently delete their accounts from the Account Settings or User Profile section.

For security purposes, users must:

  • log into their account,
  • confirm deletion,
  • verify their password where required,
  • explicitly confirm the deletion request.

Once confirmed, the deletion request is processed by the system.

What Data Gets Deleted

Permanent account deletion may remove:

  • profile information,
  • avatar/profile photo,
  • bio and personal details,
  • account preferences,
  • saved settings,
  • login credentials,
  • uploaded content owned by the user,
  • follower/following relationships,
  • notifications,
  • subscriptions linked to the account.

Depending on platform architecture, certain community interactions such as comments, chat references, moderation logs, or historical discussion records may remain anonymized or retained for operational, security, anti-abuse, or legal purposes.

Chat & Community Content

For community consistency and moderation purposes:

  • messages sent in public chatrooms,
  • replies in discussions,
  • moderation actions,
  • abuse reports,
  • audit/security records

may remain temporarily stored or anonymized after account deletion.

Private conversations involving other users may also persist where technically necessary to preserve conversation history for remaining participants.

ata Retention Period

Account deletion requests are generally processed immediately or within a reasonable operational timeframe.

Backup systems and server archives may retain limited information temporarily for:

  • fraud prevention,
  • security monitoring,
  • legal compliance,
  • disaster recovery,
  • dispute resolution.

Such retained data is automatically removed or anonymized according to internal retention schedules.

Difference Between Deactivation and Deletion

Feature Deactivation Permanent Deletion
Profile hidden Yes Yes
Login possible later Yes No
Data recoverable Usually yes Usually no
Messages retained Possible Possible/anonymized
Settings removed No Yes
Permanent action No

Yes

Abuse & Policy Enforcement

We reserve the right to retain certain information where necessary to:

  • investigate abuse,
  • prevent fraud,
  • comply with legal obligations,
  • enforce Terms & Conditions,
  • protect platform security.

Important Warning

Permanent account deletion cannot usually be reversed once processing is completed.

Users are encouraged to:

  • review subscriptions,
  • save important content,
  • cancel active services,
  • confirm their decision carefully before proceeding.

How Users Access Deletion

Chat App 

Users can:

  1. Log into their account
  2. Open User Profile
  3. Scroll to Account Settings
  4. Select:
    • Account Deactivation
    • Account Deletion
  5. Choose confirmation option
  6. Press Update/Confirm

News App 

Users can:

  1. Log into their account
  2. Navigate to Account Settings
  3. Open Delete Account section
  4. Enter password confirmation
  5. Confirm deletion request
  6. Press Delete Account

Contact Support

Need Help or Have Questions?

If you need assistance regarding:

  • account deletion,
  • account recovery,
  • privacy concerns,
  • reporting abuse,
  • copyright complaints,
  • technical problems,
  • community violations,
  • or general support,

please contact our support team through the official support page below.

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📩 Contact Support

👉 Open Support Center

Our support team typically responds within 24–72 hours depending on request volume and issue complexity.

Please provide accurate information when submitting support requests to help us resolve issues faster.


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